Policies
The Retreat (pet & children friendly)
Some Like it Hot (pet & children friendly)
If your reservation is cancelled with 14 days or more notice of the 1st night of your booking, you will not be charged a cancellation fee. With 7-13 days notice, you will be charged a cancellation fee of ˝ of the total price for the days that were reserved, plus tax. With less than 7 days notice, you will be charged a cancellation fee of the full price for the days that were reserved, plus tax.
With any cancellation, we will make all attempts to rebook the room. We will only charge you the cancellation fee, as described above, for the nights that we are unable to rebook.
House Rules
v The office is our home – please knock or call 830.377.1725
v No smoking or open flames. If you smoke in the room or bring a pet into a “no pets allowed” room, there will be a $150.00 cleaning fee charged to your credit card. Any damages will be charged to your credit card.
v Guest Pets may roam free in their fenced yard (Retreat & Some Like it Hot), but must be on a leash outside of their yard.
v Normal check in is from 5:00 pm to 8:00 pm and check out is by 11:00 am. Other arrangements can be made, as long as there is advance notice given and we are able to accommodate.
v There are 3 places to build an outside fire on the property. If you are staying at The Retreat or Some Like it Hot, you have a private fire ring available. There is a public outdoor fireplace near the pool. Due to the dangers of Oak Wilt, please do not bring any oak wood on the property to burn. You are welcome to cut some of the fallen oak or cedar that is out on the property to use for a fire. Please put your fire out when you are finished. No fires allowed during a burn ban.
v You are welcome to use any part of the property (except the main house). There are 23 acres with a large creek bed running down the middle. The fence line is fairly clear, you can walk the creek bed or just walk the property. Please realize that there are many drop-offs and it is very rocky and can be dangerous if you don't exercise caution. Do this at your own risk. Please do not destroy plant life or cross fences.
v Between 10:00 pm and 8:00 am please keep the noise level down, as not to disturb others.
v You are welcome to use the charcoal grills, but please clean up when you are done so that other guests may also enjoy. Each room is equipped with trash bags.
v In the rooms with a kitchen sink (Southwest, Retreat, Some Like it Hot and Sleepy Time) the guests are responsible for cleaning their own dishes (not the breakfast tray dishes). Please leave the kitchens as you found them. For all other rooms, we will clean your breakfast dishes. Please use the dish soap in each room to clean any other dishes you use.
v We will come in daily to get your breakfast tray/dishes & empty trash. If you leave your towels on the floor we will collect them; if you hang them up we will leave them. If you don’t want to be disturbed, leave your tray/trash outside.
v Please use the facial pads provided to clean off your make-up.
v When your stay is over, leave the key in the room and the door unlocked.
v We have a sewer treatment plant. Please only flush toilet paper.
v Wireless Internet is available in the common sitting area by the pool.
v We hope that you enjoy the little extras we like to provide our
guests. If there are other items that are needed, there are 3 major
grocery stores and many convenience stores and pharmacies in Kerrville.
Enjoy your stay!